Cancellation policy

Shakewell Fresh Protein Subscription Cancellation Policy

Last Updated: 1/22/24

We value your subscription to Shakewell's fresh protein, and we aim to make the cancellation process as transparent and straightforward as possible. Please review the following cancellation policy for all our subscriptions:

  1. Cancellation Period: You may cancel your Shakewell beverage subscription at any time. However, to ensure a smooth cancellation process and prevent any further charges, we recommend cancelling before the next billing cycle begins. Cancellations made after the billing date may result in charges for the upcoming subscription period.
  2. How to Cancel: To cancel your subscription, log in to your Shakewell account and navigate to the subscription management section. Follow the provided instructions to cancel your subscription. If you encounter any issues, you may contact our customer support team at team@getshakewell.com for assistance.
  3. Refunds: Cancellation requests received before the next billing cycle will prevent any future charges, and you will not be billed for subsequent subscription periods. Please note that we do not provide refunds for partially used subscriptions.
  4. Subscription Changes: If you wish to make changes to your subscription, such as updating your preferences or adjusting the delivery frequency, you can do so through your account settings. Changes made before the next billing cycle will be reflected in the upcoming subscription period.
  5. Communication of Cancellation: Upon successful cancellation, you will receive a confirmation email. Please retain this email for your records. If you do not receive a confirmation or have any concerns, please reach out to our customer support team.
  6. Rejoining Shakewell: If you decide to rejoin Shakewell after cancelling your subscription, you can do so at any time. Keep in mind that subscription terms and pricing may have changed, and you will be subject to the current terms at the time of rejoining.
  7. Contact Information: For any questions or assistance regarding subscription cancellations, please contact our customer support team at team@getshakewell.com.

Shakewell reserves the right to update or modify this subscription cancellation policy at any time without prior notice.

Thank you so much for your business - we really do appreciate you believing in us and choosing Shakewell!

Sincerely,

Shakewell
team@getshakewell.com