Shipping policy
Shakewell Fresh Protein Subscription Shipping Policy
Last Updated: 1/22/24
Thank you for choosing Shakewell. We are dedicated to providing you with high-quality, fresh products that are shipped chilled, and we want to ensure a smooth, safe and transparent shipping experience. Please review our shipping policy below:
- Subscription Shipping: Your fresh protein subscription will be shipped according to the schedule you selected during the subscription setup process. We strive to deliver your order on the specified dates to maintain the freshness and quality of our products.
- Shipping Region: Currently, we offer fresh protein subscriptions in the state of California. If your location is not within our current shipping regions, we regret that we cannot fulfill your subscription at this time.
- Shipping Carriers: We partner with reputable shipping carriers to ensure the timely and secure delivery of your fresh protein subscription. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- Packaging: To maintain the freshness and quality of our protein products, we use specialized packaging materials, including insulated containers and ice packs. These materials are designed to keep your products at the appropriate temperature during transit.
- Delivery Address: It is your responsibility to provide an accurate and complete delivery address during the subscription setup process. Shakewell is not responsible for shipments that are delayed or lost due to incorrect or incomplete addresses.
- Delivery Timeframe: While we strive to meet the specified delivery dates, external factors such as weather conditions and unforeseen circumstances may impact delivery times. Please refer to the tracking information provided in your shipping confirmation email for the most accurate updates on your delivery status.
- Missed Deliveries: If you are unable to receive your fresh protein subscription delivery on the scheduled date, please contact our customer support team at team@getshakewell.com to arrange an alternative delivery date. Products that are not received promptly may be subject to degradation, and we want to ensure the best quality for your subscription.
- Shipping Fees: Shipping fees for your fresh protein subscription are included in the purchase price.
- Returns and Exchanges: Due to the perishable nature of our fresh protein products, we do not accept returns. In the event of damaged or defective items, please contact our customer support team within [number of days] days of receiving your order for assistance.
- Contact Information: If you have any questions or concerns regarding our shipping policy, please contact our customer support team at team@getshakewell.com.
Shakewell reserves the right to update or modify this shipping policy at any time without prior notice.
Thank you for choosing Shakewell.
Sincerely,
Shakewell
team@getshakewell.com